ulakBELL API kullanarak Başvuru ve Dış Kaynaklar gibi özelliklerimizi kullanabileceğiniz postman servisleri.
\n{{URL}} ve {{API_TOKEN}} değişkenlerini kurumunuzun ve kendi kullanıcınızın bilgileriyle doldurun ve kullanmaya başlayın.
\n{{URL}} bilgisi kurumunuz ulakbell adresidir. Örnek : https://emsal.ulakbell.com
{{API_TOKEN}} bilgisini ulakBELL ekibinden talep etmeniz gerekmektedir.
Servislerin ek olarak istediği değişkenlerin açıklamaları kendi içerisinde bulunmaktadır.
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Mahalle Listeleme","id":"82ce2576-d97f-42a3-9ae6-37f322db7257","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"ilce_id\":1723\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/mahalleList","urlObject":{"path":["api","mahalleList"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"de90023d-f9f2-4be8-9e68-61adbe731b6f","name":"MahalleList","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"ilce_id\":1723\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/mahalleList"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Mon, 02 Sep 2024 08:57:29 GMT"},{"key":"X-RateLimit-Limit","value":"1453"},{"key":"X-RateLimit-Remaining","value":"1452"},{"key":"Strict-Transport-Security","value":"max-age=8640000; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"mahalle_title\": \"25 MART\",\n \"mahalle_key\": 1898\n },\n {\n \"mahalle_title\": \"ANADOLU\",\n \"mahalle_key\": 1848\n },\n {\n \"mahalle_title\": \"AŞAĞI YAHYALAR\",\n \"mahalle_key\": 1849\n },\n {\n \"mahalle_title\": \"ATA\",\n \"mahalle_key\": 198209\n },\n {\n \"mahalle_title\": \"AVCILAR\",\n \"mahalle_key\": 1850\n },\n {\n \"mahalle_title\": \"BARIŞ\",\n \"mahalle_key\": 1851\n },\n {\n \"mahalle_title\": \"BARIŞTEPE\",\n \"mahalle_key\": 1852\n },\n {\n \"mahalle_title\": \"BATI SİTESİ\",\n \"mahalle_key\": 1853\n },\n {\n \"mahalle_title\": \"BEŞTEPE\",\n \"mahalle_key\": 1854\n },\n {\n \"mahalle_title\": \"BURÇ\",\n \"mahalle_key\": 1855\n },\n {\n \"mahalle_title\": \"ÇAMLICA\",\n \"mahalle_key\": 1856\n },\n {\n \"mahalle_title\": \"ÇARŞI\",\n \"mahalle_key\": 1857\n },\n {\n \"mahalle_title\": \"ÇİĞDEMTEPE\",\n \"mahalle_key\": 1858\n },\n {\n \"mahalle_title\": \"DEMETEVLER\",\n \"mahalle_key\": 1859\n },\n {\n \"mahalle_title\": \"DEMETGÜL\",\n \"mahalle_key\": 1861\n },\n {\n \"mahalle_title\": \"DEMETLALE\",\n \"mahalle_key\": 1860\n },\n {\n \"mahalle_title\": \"EMNİYET\",\n \"mahalle_key\": 1862\n },\n {\n \"mahalle_title\": \"ERGAZİ\",\n \"mahalle_key\": 1863\n },\n {\n \"mahalle_title\": \"ERGENEKON\",\n \"mahalle_key\": 1864\n },\n {\n \"mahalle_title\": \"ESENTEPE\",\n \"mahalle_key\": 1865\n },\n {\n \"mahalle_title\": \"GAYRET\",\n \"mahalle_key\": 1866\n },\n {\n \"mahalle_title\": \"GAZİ\",\n \"mahalle_key\": 1867\n },\n {\n \"mahalle_title\": \"GÜVENTEPE\",\n \"mahalle_key\": 1868\n },\n {\n \"mahalle_title\": \"GÜZELYAKA\",\n \"mahalle_key\": 1869\n },\n {\n \"mahalle_title\": \"İLKYERLEŞİM\",\n \"mahalle_key\": 1871\n },\n {\n \"mahalle_title\": \"İNÖNÜ\",\n \"mahalle_key\": 1872\n },\n {\n \"mahalle_title\": \"IŞINLAR\",\n \"mahalle_key\": 1870\n },\n {\n \"mahalle_title\": \"İVEDİKKÖY\",\n \"mahalle_key\": 1873\n },\n {\n \"mahalle_title\": \"İVEDİKOSB\",\n \"mahalle_key\": 1912\n },\n {\n \"mahalle_title\": \"KALETEPE\",\n \"mahalle_key\": 1874\n },\n {\n \"mahalle_title\": \"KARACAKAYA\",\n \"mahalle_key\": 1905\n },\n {\n \"mahalle_title\": \"KARDELEN\",\n \"mahalle_key\": 1875\n },\n {\n \"mahalle_title\": \"KARŞIYAKA\",\n \"mahalle_key\": 1876\n },\n {\n \"mahalle_title\": \"KAYALAR\",\n \"mahalle_key\": 1877\n },\n {\n \"mahalle_title\": \"KENTKOOP\",\n \"mahalle_key\": 1878\n },\n {\n \"mahalle_title\": \"KUZEY YILDIZI\",\n \"mahalle_key\": 180658\n },\n {\n \"mahalle_title\": \"MACUN\",\n \"mahalle_key\": 1881\n },\n {\n \"mahalle_title\": \"MEHMET AKİF ERSOY\",\n \"mahalle_key\": 1882\n },\n {\n \"mahalle_title\": \"MEMLİK\",\n \"mahalle_key\": 1906\n },\n {\n \"mahalle_title\": \"OSTİM\",\n \"mahalle_key\": 140404\n },\n {\n \"mahalle_title\": \"OSTİM OSB\",\n \"mahalle_key\": 1913\n },\n {\n \"mahalle_title\": \"ÖZEVLER\",\n \"mahalle_key\": 1884\n },\n {\n \"mahalle_title\": \"PAMUKLAR\",\n \"mahalle_key\": 1885\n },\n {\n \"mahalle_title\": \"RAGIP TÜZÜN\",\n \"mahalle_key\": 1887\n },\n {\n \"mahalle_title\": \"SERHAT\",\n \"mahalle_key\": 1883\n },\n {\n \"mahalle_title\": \"SUSUZ\",\n \"mahalle_key\": 1907\n },\n {\n \"mahalle_title\": \"TEPEALTI\",\n \"mahalle_key\": 1888\n },\n {\n \"mahalle_title\": \"TURGUT ÖZAL\",\n \"mahalle_key\": 99981\n },\n {\n \"mahalle_title\": \"UĞUR MUMCU\",\n \"mahalle_key\": 1889\n },\n {\n \"mahalle_title\": \"VARLIK\",\n \"mahalle_key\": 1891\n },\n {\n \"mahalle_title\": \"YAKACIK\",\n \"mahalle_key\": 1909\n },\n {\n \"mahalle_title\": \"YENİ BATI\",\n \"mahalle_key\": 1892\n },\n {\n \"mahalle_title\": \"YENİÇAĞ\",\n \"mahalle_key\": 1893\n },\n {\n \"mahalle_title\": \"YEŞİLEVLER\",\n \"mahalle_key\": 1895\n },\n {\n \"mahalle_title\": \"YUKARI YAHYALAR\",\n \"mahalle_key\": 1896\n },\n {\n \"mahalle_title\": \"YUNUS EMRE\",\n \"mahalle_key\": 1897\n },\n {\n \"mahalle_title\": \"YUVAKÖY\",\n \"mahalle_key\": 1911\n }\n]"}],"_postman_id":"82ce2576-d97f-42a3-9ae6-37f322db7257"},{"name":"3. 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Başvuru Kaynaklarına Yönetici > Başvuru kaynakları sayfasından ulaşabilirsiniz. İstediğiniz başvuru kaynağının detayı sırasında url kısmında id yazmaktadır. Örneğin \"https://{{URL}}/home#/admin/incident_source/edit/38\"
\n\"attachments\" : Başvuru içerisine dosya yüklenen alandır. Dosya Yükleme servisinde yüklenen dosyanın local_name alanı örnekteki şekilde yazılmalıdır.
\n\"custom\" : Bu alan form içerisindeki özel alanlar için kullanılmaktadır. Web formu içerisinde inputların api keyleri ile gönderilmelidir. Açılır menüler için seçeneklerin keyleri kullanılarak seçim yaptırılabilir.
\nAdres bilgilerini doldurabilmek için Adres Listeleme klasöründeki servisleri kullanabilirsiniz.
\nBirim bilgisini doldurabilmek için Birim Listeleme servisini kullanabilirsiniz.
\nKonu bilgisini doldurabilmek için Konu Listeleme servisini kullanabilirsiniz.
\n\"incident_type\" : Başvuru tipi için gönderilmesi gereken alandır. \"demand\" = istek, \"complaint\" = şikayet, \"thank\" = teşekkür, \"project\" = Proje, \"information\" = Bilgi, \"notice\" = İhbar şeklinde gönderim yapabilirsiniz.
\n","urlObject":{"path":["api","incident"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"4a59aca5-8658-44f0-b26d-99176a340bc9","name":"BaşvuruOluştur","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"source_id\":38,\n \"text\":\"TEST BAŞVURUSUDUR. İTİBAR ETMEYİNİZ.\",\n \"mobile_phone\":5535555555,\n \"attachments\":[\n {\"local_name\":\"lcy34HFPem4ec3HQQBgfn2ZDC1ReQC052Cz3OKarr\",\"real_name\":\"image_1.png\"},\n {\"local_name\":\"oNk0XB7OYikGunk8EOHo9iS9ZFwZYjGgNRaRWxbrZ\",\"real_name\":\"image_2.png\"},\n {\"local_name\":\"hUNdGs1YrFIzZfhOjzqxvLgVeybwiDy86Y0lyhC3F\",\"real_name\":\"image_3.png\"}\n ],\n \"geogrophic_coordinate\": {\n \"lat\":39.911906,\n \"long\":32.8518301,\n \"accy\":100\n },\n \"custom\":{\n \"ttBwVEEWvDNp88Y39H4Fj\" : \"test\",\n \"943deRaP5zOe66k8Ryy9c\" : \"JRwknWBO4yK87bIanFm8t\"\n },\n \"ilce_id\":1819,\n \"mahalle_id\":41141,\n \"sokak_id\":738728,\n \"bina_no\":282804988,\n \"adres_no\":2683308577,\n \"dis_kapi_no\":\"bina_no seçtirilmiyorsa kullanılabilir\",\n \"ic_kapi_no\":\"adres_no seçtirilmiyorsa kullanılabilir\"\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/incident"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Mon, 02 Sep 2024 09:12:05 GMT"},{"key":"X-RateLimit-Limit","value":"1453"},{"key":"X-RateLimit-Remaining","value":"1451"},{"key":"Strict-Transport-Security","value":"max-age=8640000; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"{\n \"number\": 1112,\n \"public_token\": \"j0Rd6YkY664EifBh5sfSLl0lKCoFjqW4TFbVOUHdq\"\n}"}],"_postman_id":"c5e1d792-e75f-4446-8c23-884926ebef0e"},{"name":"Başvuru Aktarma","id":"48874357-1662-4ff9-82ae-77de8992739a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"action\": \"transfer\",\n \"text\": \"test 123123123\",\n \"additional\": {\n \"type\": \"recursive\",\n \"department_id\": 1,\n \"topic_id\": 31,\n \"user_id\": 1,\n \"priority\": \"high\"\n },\n \"attachments\": []\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/incident/{{PUBLIC_TOKEN}}","urlObject":{"path":["api","incident","{{PUBLIC_TOKEN}}"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"b56dacec-5831-409d-8acf-3067c987155c","name":"Başvuru Aktarma","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"action\": \"transfer\",\n \"text\": \"Örnek Transfer İşlemi\",\n \"additional\": {\n \"type\": \"recursive\",\n \"department_id\": 1,\n \"topic_id\": 31,\n \"user_id\": 1,\n \"priority\": \"high\"\n },\n \"attachments\": []\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/incident/{{PUBLIC_TOKEN}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.27.4"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.4.33"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Tue, 08 Jul 2025 06:35:37 GMT"},{"key":"X-RateLimit-Limit","value":"1453"},{"key":"X-RateLimit-Remaining","value":"1451"}],"cookie":[],"responseTime":null,"body":"{\n \"is_successful\": true,\n \"incident_id\": 886,\n \"incident_action_id\": 1761\n}"}],"_postman_id":"48874357-1662-4ff9-82ae-77de8992739a"},{"name":"Başvuru Erteleme","id":"2e615a14-09ba-46c4-a1dc-7995c017e708","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"action\": \"postponed\",\n \"additional\":{\n \"postponed_to\":1734180766\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/incident/{{PUBLIC_TOKEN}}","description":"Erteleme tarihi (postponed_to), additional içinde olmalıdır ve türü unix time formatıdır. Bknz. https://www.epochconverter.com/
\n","urlObject":{"path":["api","incident","{{PUBLIC_TOKEN}}"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"5005fcf4-e091-4f19-a6e6-f48e24262b82","name":"Başvuru Erteleme","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"action\": \"postponed\",\n \"text\":\"Örnek Başvuru Erteleme\",\n \"additional\":{\n \"postponed_to\":1734180766\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/incident/{{PUBLIC_TOKEN}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.27.1"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.4.33"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Fri, 13 Dec 2024 13:06:52 GMT"},{"key":"X-RateLimit-Limit","value":"1453"},{"key":"X-RateLimit-Remaining","value":"1450"}],"cookie":[],"responseTime":null,"body":"{\n \"is_successful\": true,\n \"incident_id\": 256,\n \"incident_action_id\": 478\n}"}],"_postman_id":"2e615a14-09ba-46c4-a1dc-7995c017e708"},{"name":"Başvuruları Listeleme","id":"a8584da3-4a75-4bc4-a68b-c3d72ea350ae","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"GET","header":[],"url":"{{URL}}/api/incident?resource=all&count=10&show_all_incidents=1&page=1","description":"\"resource=all\" : Tüm başvurularda görüntüme yapılmasını sağlar.
\"count\" : Tüm başvurularda görüntüme yapılmasını sağlar.
\"number\" : Başvuru numarası ile arama yapılmasını sağlar.
\"mobile_phone\" : Cep telefonu numarasıyla filtreleyerek arama yapılmasını sağlar.
\"incident_source_id\" : Başvuru kaynağı filtreleyerek arama yapılmasını sağlar. (id yazmak gerekir.)
\"departmend_id[]\" : Birim filtreleyerek arama yapılmasını sağlar. (id yazmak gerekir. )
(department_id[]=75&department_id[]=55 şeklinde birden fazla filtreleyerek kullanılabilir.)
\"topic_id[]\" : Konu filtreleyerek arama yapılmasını sağlar. (id yazmak gerekir.)
(topic_[]=35&topic_id[]=40 şeklinde birden fazla filtreleyerek kullanılabilir.)
\"status[]\" : Durum filtresi yapılarak arama yapılmasını sağlar.
(status[]=new&status[]=pending şeklinde birden fazla filtreleyerek kullanılabilir.)
new = Yeni
pending = Beklemede
in_process = İşlemde
completed = Sonuçlandı
waiting_for_approval = Onay Bekliyor
Başvuru Kaynakları Listeme**
\n\"id\" : Başvuru kaynağı idsini belirtir.
\"title\" : Başvuru kaynağı adını belirtir.
\"active\" : Başvuru kaynağının aktifliği belirtir.
\"public_url\" : Başvuru kaynağı webde yayınlanacaksa linkin sonuna eklenen ekini temsil eder.
Kullanım şekli {{URL}}/WebForm/{{public_url}}
Örnek : https://emsal.ulakbell.com/WebForm/sosyal-yardim
ulakBEL'de Başvuru oluşturmak için Gerekli adres bilgilerini getirme ve başvuru içinde kullanılmak üzere sisteme dosya yüklemesini sağlar.
\nDaha Fazla Başvuru Oluşturma İle İlgili Bilgi İçin:
\nhttps://bilgi.ulakbel.com/tr/public/ulakbel_sonkullanici_entegrasyon
\n","_postman_id":"b5535b0b-0356-4303-a4a6-ab09034bd38b"},{"name":"ulakBELL Dış Kaynak","item":[{"name":"Sohbet Listeleme","id":"2f01dc3e-62cd-4352-97bb-0e208bf7ea39","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"count\": 10,\n \"page\":1,\n \"params\": {\n \"filter.status\": \"all\",\n \"filter.source\": [\n \"all\"\n ],\n \"filter.recipient\": \"all\",\n \"dateFilter\": null,\n \"customsSearchText\": \"\",\n \"filter.tag_filter_ids\": []\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/customs/messages","urlObject":{"path":["api","customs","messages"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"2f01dc3e-62cd-4352-97bb-0e208bf7ea39"},{"name":"Sohbeti Getirme","id":"04736382-ba8e-411c-91e6-bc584adb4fec","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"GET","header":[],"url":"{{URL}}/api/customs/message/{{message_id}}/1","description":"\"message_id\": Mesaj Listeleme servisinden gelen listedeki istediğiniz bir sohbetin 'id' değeri.
\n","urlObject":{"path":["api","customs","message","{{message_id}}","1"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"04736382-ba8e-411c-91e6-bc584adb4fec"},{"name":"Mesaj Gönderme","id":"a723e184-af24-45ec-bb62-9d1d9f510de1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"messageIds\": [{{message_id}}],\r\n \"action\": \"response\",\r\n \"selectedMessage\": {\"id\": {{message_id}}},\r\n \"responseMessage\": \"TEST MESAJIDIR.\",\r\n \"attachments\": []\r\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/customs/process","description":"\"message_id\" : Mesaj göndermek istediğiniz sohbetin 'id' değeri.
\n","urlObject":{"path":["api","customs","process"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"a723e184-af24-45ec-bb62-9d1d9f510de1"}],"id":"b922b830-fe7d-449b-96c9-39fd2821ae3d","_postman_id":"b922b830-fe7d-449b-96c9-39fd2821ae3d","description":""},{"name":"ulakBELL Webhook Import","item":[{"name":"Webhook Import","id":"1e0b2839-6628-43dd-83e5-a9bf370650f1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"AD SOYAD\",\n \"phone_number\":\"5555555555\",\n \"country\":\"TR\",\n \"city\":\"Ankara\",\n \"page_url\":\"1234567891011\",\n \"message\":\"TEST MESAJIDIR. TEST. TEST.\",\n \"email\":\"test@test.com\",\n \"hospital\":\"Hospital\"\n}","options":{"raw":{"language":"json"}}},"url":"{{KURUM_URL}}/client_lead_automation/webhook/{{WEBHOOK_UNIQUE_ID}}","urlObject":{"path":["client_lead_automation","webhook","{{WEBHOOK_UNIQUE_ID}}"],"host":["{{KURUM_URL}}"],"query":[],"variable":[]}},"response":[{"id":"687b584c-a409-4dcd-84a7-be961a1add69","name":"Webhook Import","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"AD SOYAD\",\n \"phone_number\":\"5555555555\",\n \"country\":\"TR\",\n \"city\":\"Ankara\",\n \"page_url\":\"1234567891011\",\n \"message\":\"TEST MESAJIDIR. TEST. TEST.\",\n \"email\":\"test@test.com\",\n \"hospital\":\"Hospital\"\n}","options":{"raw":{"language":"json"}}},"url":"{{KURUM_URL}}/client_lead_automation/webhook/{{WEBHOOK_UNIQUE_ID}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.27.1"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.4.33"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Mon, 30 Dec 2024 13:21:48 GMT"},{"key":"Set-Cookie","value":"XSRF-TOKEN=eyJpdiI6IjE5UjBBY3RQaEV5T084QmJVRzJ6OFE9PSIsInZhbHVlIjoidEZxemxudzZ4dTllRmhmRUg0S3lQdVJJeGFuQTR6UUZoeGlhek5VbDZQeDRUTVZJQUhuR1V4Rk1xTzVjR2FXYSIsIm1hYyI6IjEyMjBkNmYwMGEwYzI5M2IwOTcyOTIxYzY5MWQ1ZGM4MjAwODA4Yjk2MDc5YWJlMWZlODdlYzUwZDQ2MDk1ZTMifQ%3D%3D; expires=Mon, 30-Dec-2024 15:21:48 GMT; Max-Age=7200; path=/; secure; httponly"},{"key":"Set-Cookie","value":"ulakbel_session=eyJpdiI6Im9maTVYK01aWFFLRTZ2Qk9OT2hsQWc9PSIsInZhbHVlIjoiUVgrNEMrb2pXYzdmN2sxSHZCYlZ1SWFNQkJobXFKVHNnOGlcL1NMTHdhWG1oclMwRkxYZVZJcmxSZ2I4V0ROVXQiLCJtYWMiOiIwNzFjMmViMDFlNGVjYTFiMzcwZTRmM2NhZTE2MmUwNTljZDc3YWZkNzhjMmI4OWJiZmU2YTQ0YTg2YWI2YTk5In0%3D; expires=Mon, 30-Dec-2024 15:21:48 GMT; Max-Age=7200; path=/; secure; httponly"}],"cookie":[],"responseTime":null,"body":"{\n \"lead_id\": 18444\n}"}],"_postman_id":"1e0b2839-6628-43dd-83e5-a9bf370650f1"}],"id":"a28b35d6-3eca-424c-927e-a9c7eb8ca61c","_postman_id":"a28b35d6-3eca-424c-927e-a9c7eb8ca61c","description":""},{"name":"ulakBELL Çağrı Merkezi","item":[{"name":"Cevaplanma Raporu","id":"41037f7e-71d7-4817-85b9-1c57874c7930","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"GET","header":[],"url":"{{URL}}/api/report/transfer_reports/{{dateRange}}","description":"\"dateRange\": Tarih aralığı. Unix time formatında olmalıdır. Örneğin: \"173567880-176721479\"
\n","urlObject":{"path":["api","report","transfer_reports","{{dateRange}}"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"d76a1d6c-2061-454a-be63-55ff1741c2a5","name":"Cevaplanma Raporu","originalRequest":{"method":"GET","header":[],"url":"{{URL}}/api/report/transfer_reports/{{dateRange}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.27.1"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.4.33"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Tue, 14 Jan 2025 07:00:09 GMT"},{"key":"X-RateLimit-Limit","value":"1453"},{"key":"X-RateLimit-Remaining","value":"1451"}],"cookie":[],"responseTime":null,"body":"{\n \"top_10_answer_department\": [],\n \"top_10_answer_agent\": [],\n \"10_most_successful_department\": [\n {\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"total\": 19,\n \"ivr_total\": 12,\n \"ivr_answered_count\": 1,\n \"transfer_total\": 7,\n \"transfer_answered_count\": 2\n }\n ],\n \"10_most_successful_agent\": [\n {\n \"user_id\": 4493,\n \"user_name\": \"7712 - TEST KULLANICISI\",\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"extension\": \"7712\",\n \"total\": 19\n }\n ],\n \"10_most_unsuccessful_department\": [\n {\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"total\": 19,\n \"ivr_total\": 12,\n \"ivr_answered_count\": 1,\n \"transfer_total\": 7,\n \"transfer_answered_count\": 2\n }\n ],\n \"10_most_unsuccessful_agent\": [\n {\n \"user_id\": 4493,\n \"user_name\": \"7712 - TEST KULLANICISI\",\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"extension\": \"7712\",\n \"total\": 19\n }\n ],\n \"all_departments\": [\n {\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"total\": 19,\n \"ivr_total\": 12,\n \"ivr_answered_count\": 1,\n \"transfer_total\": 7,\n \"transfer_answered_count\": 2\n }\n ],\n \"all_users\": [\n {\n \"user_id\": 4493,\n \"user_name\": \"7712 - TEST KULLANICISI\",\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"extension\": \"7712\",\n \"total\": 19\n }\n ],\n \"department_ivr_and_transfer_report\": [\n {\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"total\": 19,\n \"ivr_total\": 12,\n \"ivr_answered_count\": 1,\n \"transfer_total\": 7,\n \"transfer_answered_count\": 2\n }\n ],\n \"top_10_call_department\": [\n {\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"total\": 19,\n \"ivr_total\": 12,\n \"ivr_answered_count\": 1,\n \"transfer_total\": 7,\n \"transfer_answered_count\": 2\n }\n ],\n \"top_10_call_agent\": [\n {\n \"user_id\": 4493,\n \"user_name\": \"7712 - TEST KULLANICISI\",\n \"department_id\": 5,\n \"transfer_and_ivr_completed_count\": 3,\n \"transfer_and_ivr_not_completed_count\": 16,\n \"successful_percent\": 15.79,\n \"extension\": \"7712\",\n \"total\": 19\n }\n ]\n}"}],"_postman_id":"41037f7e-71d7-4817-85b9-1c57874c7930"},{"name":"Kuyruk İstatistikleri","id":"9c59794c-4a3a-4bfc-b86b-c6aa223ea826","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_TOKEN}}"}]},"isInherited":false},"method":"GET","header":[],"url":"{{URL}}/api/report/callCenter/{{startTime}}/{{endTime}}?count=10&page=1","description":"\"startTime\": Başlangıç tarihi. Unix time formatında olmalıdır. Örneğin: \"173567880\"
\n\"endTime\": Bitiş tarihi. Unix time formatında olmalıdır. Örneğin: \"176721479\"
\n\"count\": Sayfalamak için her sayfa başına getirilecek değer sayısı. Örneğin her sayfada 10 bilgi.
\n\"page\": Sayfalamak için kaçıncı sayfada olduğunun bilgisi.
\n","urlObject":{"path":["api","report","callCenter","{{startTime}}","{{endTime}}"],"host":["{{URL}}"],"query":[{"key":"count","value":"10"},{"key":"page","value":"1"}],"variable":[]}},"response":[{"id":"6761d093-b470-452f-b72e-c89388adb7cd","name":"Kuyruk İstatistikleri","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{URL}}/api/report/callCenter/{{startTime}}/{{endTime}}?count=10&page=1","host":["{{URL}}"],"path":["api","report","callCenter","{{startTime}}","{{endTime}}"],"query":[{"key":"count","value":"10"},{"key":"page","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.27.1"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.4.33"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"Date","value":"Tue, 14 Jan 2025 07:16:53 GMT"},{"key":"X-RateLimit-Limit","value":"1453"},{"key":"X-RateLimit-Remaining","value":"1452"}],"cookie":[],"responseTime":null,"body":"{\n \"current_page\": 1,\n \"data\": [\n {\n \"queue\": \"TEST KUYRUĞU\",\n \"queue_origin\": \"7000\",\n \"call\": \"18\",\n \"outbound_call\": \"101\",\n \"outbound_call_not_answered\": \"57\",\n \"outbound_call_minute\": \"00:35:29\",\n \"outbound_call_minute_raw\": \"2129\",\n \"answered\": \"5\",\n \"wait\": \"0\",\n \"escape\": 13,\n \"escape_returned_count\": 3,\n \"escape_returned_avg\": \"00:17:09\",\n \"duration\": \"00:00:18\",\n \"duration_raw\": \"18\",\n \"avgDuration\": \"00:00:03\",\n \"avgDuration_raw\": \"3.6000\",\n \"queueWait\": \"00:13:56\",\n \"queueWait_raw\": \"836\",\n \"queueAvgWait\": \"00:00:46\",\n \"queueAvgWait_raw\": \"46.4444\",\n \"totalTime\": \"00:14:14\",\n \"totalTime_raw\": \"854\",\n \"is_total\": false,\n \"public_token\": \"3UypeRVOyg6UqMq\",\n \"servis_seviyesi\": {\n \"yuzde\": 0,\n \"saniye\": 30,\n \"cagri_sayisi\": null\n }\n }\n ],\n \"first_page_url\": \"https://{{URL}}//api/report/callCenter/1735678800000/1767214799999?page=1\",\n \"from\": 1,\n \"last_page\": 1,\n \"last_page_url\": \"https://{{URL}}//api/report/callCenter/1735678800000/1767214799999?page=1\",\n \"next_page_url\": null,\n \"path\": \"https://{{URL}}//api/report/callCenter/1735678800000/1767214799999\",\n \"per_page\": \"10\",\n \"prev_page_url\": null,\n \"to\": 1,\n \"total\": 1\n}"}],"_postman_id":"9c59794c-4a3a-4bfc-b86b-c6aa223ea826"},{"name":"Ara Bağla","id":"e9ecd1a4-609f-4aca-a6c4-92042fceab55","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"extension\":\"7581\",\n \"phone_number\":\"5325061239\",\n \"token\":\"ekibimizce iletilen token\"\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/teleweb/do_call","description":"\"extension\" : Arama yapmak isteyen dahili numara. Örnek : 7581
\"phone_number\" : Arama yapılacak dış numara. Örnek : 5325061239
\"api_token\" : ulakBELL ekibi tarafından iletilecek olan token. Örnek: \"awzlMYQFJqo0gOYCFiAy5S6gjZxR0aEYGNAk1qUXI\"
Bu servis telefon rehberindeki kişi listesine ulaşmanızı sağlar.
\nFiltreleme yapmak için aşağıdaki şekilde kullanabilirsiniz.
{{URL}}/api/phone_directory/users?name=test
{{URL}}/api/phone_directory/users?phone_number=5555555555
Bu servis telefon rehberindeki grup listesine ulaşmanızı sağlar.
\n","urlObject":{"path":["api","phone_directory","groups"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"a6dee4d6-4a6b-4a10-bdea-281eca748a9b","name":"Rehber Grup Listesi","originalRequest":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"{{URL}}/api/phone_directory/groups"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\n \"current_page\": 1,\n \"data\": [\n {\n \"id\": 1,\n \"name\": \"Muhtar Listesi\",\n \"active\": 1,\n \"is_open_to_everyone\": 0,\n \"send_to_ccenter\": 1,\n \"show_on_call_welcome_screen\": 0,\n \"is_published_to_web\": 1,\n \"token\": \"LbwPloLYMGTm7tGcUa0SJl2RIVhbimlG\"\n },\n {\n \"id\": 2,\n \"name\": \"Checkup Listesi\",\n \"active\": 1,\n \"is_open_to_everyone\": 0,\n \"send_to_ccenter\": 1,\n \"show_on_call_welcome_screen\": 0,\n \"is_published_to_web\": 0,\n \"token\": null\n }\n ]\n}"}],"_postman_id":"5f5f5744-a4ba-4c42-b09d-1c8cda9a9b47"},{"name":"Otomatik Arama Planına Numara Ekleme","id":"ed3337c6-0d26-48c3-aa31-8d1c2b5df378","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"phone_number\" : \"5555555555\",\n \"api_token\" : \"Otomatik Arama Planından Gelen Api Token\"\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/teleweb/call_start","description":"\"phone_number\": Örneğin: \"5555555555\"
\n\"api_token\": Otomatik Arama Planında arama planı sabit mi seçeneği seçildikten sonra arama planı içerisindeki api token. Örneğin: \"awzlMYQFJqo0gOYCFiAy5S6gjZxR0aEYGNAk1qUXI\"
\n\"call_id\": Dönen cevap içerisindeki call_id değeri ile call_status fonksiyonundan durumu sorgulanabilir.
\n","urlObject":{"path":["teleweb","call_start"],"host":["{{URL}}"],"query":[],"variable":[]}},"response":[{"id":"643d2b39-d94e-4bc6-9988-25d2289da064","name":"Otomatik Arama Planına Numara Ekleme","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"phone_number\" : \"5555555555\",\n \"api_token\" : \"Otomatik Arama Planından Gelen Api Token\"\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/teleweb/call_start"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"success\",\n \"message\": \"Numara arama planına eklendi.\",\n \"call_id\": 42555\n}"}],"_postman_id":"ed3337c6-0d26-48c3-aa31-8d1c2b5df378"},{"name":"Otomatik Arama Planına Durum Sorgulama","id":"c4c25a46-1407-4011-850f-182b9502b448","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"call_id\" : \"42555\",\n \"api_token\" : \"Otomatik Arama Planından Gelen Api Token\"\n}","options":{"raw":{"language":"json"}}},"url":"{{URL}}/teleweb/call_status","description":"\"api_token\": Otomatik Arama Planında arama planı sabit mi seçeneği seçildikten sonra arama planı içerisindeki api token. Örneğin: \"awzlMYQFJqo0gOYCFiAy5S6gjZxR0aEYGNAk1qUXI\"
\n\"call_id\": Dönen cevap içerisindeki call_id değeri ile call_status fonksiyonundan durumu sorgulanabilir.
\n\"survey_score\": Arama sonrası tuşlama yapılması istenirse tuşlamanın cevabı bu alanda dönmektedir.
\n\"call_count\": Kaç kez arandığı bilgisi,
\"call_time\": Aranma zamanı bilgisi
\"hangup_time\": Çalma zamanı bilgisi
\"answer_time\": Cevaplanma zamanı bilgisi
\"sample_rate\": Default olarak 8000 değerine sahiptir.
\n","urlObject":{"protocol":"https","path":["speech-services","text-to-speech"],"host":["llm","ulakbell","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"586bf5b6-fed0-48e1-8b39-9528ebd2cecc"},{"name":"LLM","id":"6f8257c1-a1d5-4464-9885-4a9e4ed972bf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{API_KEY}}"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"model\": \"ulakBELL-LLM\",\n \"messages\": [\n {\n \"role\": \"user\",\n \"content\": \"Merhaba\"\n }\n ],\n \"temperature\": 0.7,\n \"max_tokens\": 50\n}","options":{"raw":{"language":"json"}}},"url":"https://llm.ulakbell.com/v1/chat/completions","urlObject":{"protocol":"https","path":["v1","chat","completions"],"host":["llm","ulakbell","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"6f8257c1-a1d5-4464-9885-4a9e4ed972bf"}],"id":"63212d22-f25d-4393-b599-990294a9f2de","description":"LLM Servisimiz openai Completions API ile uyumludur.
\nToken alanı, ulakBELL'den bağımsız olarak üretilir. Destek ekibimiz ile servisin aktif edilmesi için iletişime geçiniz.
\n","_postman_id":"63212d22-f25d-4393-b599-990294a9f2de"}],"event":[{"listen":"prerequest","script":{"id":"bcca74bc-8075-4888-b863-81bcdbb685ea","type":"text/javascript","packages":{},"exec":[""]}},{"listen":"test","script":{"id":"389ef65b-5a19-4e55-9555-167bec2fb75a","type":"text/javascript","packages":{},"exec":[""]}}]}